It’s just one month when I had all complaints for ICICI Bank. But today I seem to have differing views. I won’t say there isn’t any problem, but yes, the problem was handled like never before.
Actually my credit card’s last month bill was some Rs.27120. I paid Rs.27,000 in two part payments and couldn’t notice that Rs.125 are still to be paid. I was shocked when I noticed the statement. I was charged Rs.1300 as interest. I called up customer care and they declared that no matter how much is remaining, interest will be calculated on entire bill amount! Insane it was, 1300 rupees interest for 125 short-payment. Nothing on this earth can justify this calculation. Was already upset about something, hence accepted what that guy said and came home.
Past night, when came to office for a while, I found a mail from ICICI Bank reminding me for the current due to be paid. I became furious then, wrote a mail to ICICI customer care saying ‘why didn’t you send me a mail that sir, please pay 125 rupees otherwise we will charge you interest on entire bill amount’. I was so pissed-off that I warned that I will get rid of this card as soon as possible.
Withing 12 hours, I got a call from ICICI saying sorry for the act and promising me that they will reverse the interest charges. Just saw my online statement, they have really reversed the charges!
They made a mistake but this time they handled it in a wonderful way. I expect the same from every vendor in this world. Everybody makes a mistake but you can still remain good if you handle it well.
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